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What I can help with
- Something on this site is wrong. Please tell me. I’d rather be corrected than be wrong in public, and I’ll fix it and note that I did.
- A question about living or working with a service dog — public access, travel, the practical daily stuff. I’ll answer from experience where I have it, and say so plainly where I don’t.
- Your own story. If you’ve been refused entry, or you’re at the start of this and unsure, I genuinely like hearing from people. It also tells me what to write next.
- A product you think belongs here, or one you think doesn’t.
- Press, or a request to quote something from the site.
What I can’t help with
I’d rather be honest about this up front than disappoint you after you’ve waited three days for a reply.
- I’m not a lawyer. I can tell you what the ADA and the Fair Housing Act say, and point you at the government sources. I can’t advise you on your case. For that, contact a disability rights attorney, your state civil rights agency, or the ADA Information Line on 800-514-0301.
- I’m not a veterinarian. Nothing here is medical advice for your dog.
- I’m not a trainer, and I can’t assess your dog. I can tell you what mine was trained to do and how our life works. I can’t tell you whether yours is a good candidate — that needs someone who can put hands on the dog.
- I can’t certify or register anything, and neither can anyone else. No federal registry exists. If a site offers you one, it’s selling paper.
- I can’t place a dog with you or recommend a specific program. For accredited organizations, start with Assistance Dogs International.
Before you write
If your question is about being refused entry, or a landlord, or traveling abroad, there’s a good chance it’s already answered in more detail than I could manage in an email:
- What to Do If Your Service Dog Is Denied Access
- Can a Landlord Refuse a Service Dog?
- Traveling Internationally With a Service Dog
- Does the ADA Apply in Other Countries?
Still write if it doesn’t cover your situation. That’s usually a sign I’ve left a gap worth filling.
Send me a message
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